Crucial Conversations: Tools for Talking When Stakes Are High
by Kerry Patterson
Pages
240
ISBN
9780071401944
Published
2001
Description
Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences...Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read crucial conversations and discover how to communicate best when it matters most.
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#business#entrepreneurship#leadership#success
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