Whether you are the owner of your own small business, a middle manager in a mid-sized company, or the ceo of a multinational, this book aims to show you how to improve your profits and productivity, following the princip...Whether you are the owner of your own small business, a middle manager in a mid-sized company, or the ceo of a multinational, this book aims to show you how to improve your profits and productivity, following the principles of The Deming Management Method.