Business

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

Name: What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Author: James L. Heskett
ISBN: 9781626565845

by James L. Heskett

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Language EN

ISBN: 9781626565845

Description

Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful pr...

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#business #entrepreneurship #leadership #success

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