The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry
- Pages
- 240
- ISBN
- 9781118076675
- Publisher (Year)
- Wiley, 2012
Description
Examines the customer service philosophy, employee culture, leadership practices, and sales strategies that helped Nordstrom become one of the most recognized retail brands for customer experience excellence. The book di...
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