Business

The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry

Name: The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry
Author: Robert Spector
ISBN: 9781118076675

by Robert Spector

Rating

Language EN

Total Pages 240 pages

ISBN: 9781118076675
Publisher (Year): Wiley, 2012

Description

Examines the customer service philosophy, employee culture, leadership practices, and sales strategies that helped Nordstrom become one of the most recognized retail brands for customer experience excellence. The book di...

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#business #entrepreneurship #leadership #success

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