Provides practical communication strategies for handling conflict, manipulation, hostility, procrastination, criticism, arrogance, and other challenging workplace behaviors. The book categorizes difficult personality typ...Provides practical communication strategies for handling conflict, manipulation, hostility, procrastination, criticism, arrogance, and other challenging workplace behaviors. The book categorizes difficult personality types commonly encountered in professional environments and offers step-by-step techniques for improving communication, reducing tension, resolving conflict, and building more productive working relationships with bosses, coworkers, and employees.