Hotel Operations Management, second edition, describes in great detail exactly what a general manager of a full-service hotel must know to be successful. Completely revised and expanded, its up-to-date and comprehensive ...Hotel Operations Management, second edition, describes in great detail exactly what a general manager of a full-service hotel must know to be successful. Completely revised and expanded, its up-to-date and comprehensive coverage of all areas of hotel operations make it an essential addition to the professional library of the serious hospitality student.