Shifting Gears: Applying ISO 9000 Quality Management Principles to Trucking

Name: Shifting Gears: Applying ISO 9000 Quality Management Principles to Trucking
Author: James J. DePillo
ISBN: 9781401850074

by James J. DePillo

ISBN: 9781401850074

Description

While formal quality management systems are a basic requirement for carriers doing business with the automotive industry, it is a company’s understanding of key items such as leadership, continuous improvement, and custo...

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